OpenEMM Technical Support Forum

Maschoff, Thank you for your response. The qctrl process is running so I assume the service is running. The QUEUE is very slow to clear with messages hanging around for four or five days but never seemingly entering the SLOWQUEUE or MIDQUEUE. Messages do appear to be leaving the QUEUE eventually so ...

Maschoff, I have OpenEMM installed and running (having previously used version 2011). However, the 'priority' queues do not appear to be working. For example, I can see messages in QUEUE from 5 days ago and since that just appear to be stuck there. The MIDQUEUE and SLOWQUEUE directories are empty. W...

Maschoff,

It would appear that our sender reputation is pretty good - if you can believe the reputation databases/services on-line. I think it is quite likely that our contacts database needs some work and so hopefully the bounce management will start to have some effect there.

Thanks again. I now fully understand. We were getting many soft bounces and this was causing congestion in the Sendmail queue. It seems that the queue was getting stuck because it was full of messages that were bouncing but Sendmail was continually retrying those same messages. Upon re-reading the d...

Thanks Maschoff. That makes sense. In the end I increased the queue size by editing /home/openemm/bin/scripts/pickdist.py. This seems to have prevented the mailings from stalling and so large mailings now seem to complete without my intervention. However, I now have a different, but probably related...

A couple of times now mailings have been started but appear to stall, with no emails apparently being sent. For example, a recent mailing was set up and sent and the distribution status showed that 9,022 emails were generated, but after several hours zero had been sent. This is not usual behaviour b...