OpenEMM Technical Support Forum

Answering myself Woo-hoo. I've had a talk with another IT Tech and we found that on my company's network it's impossible to check the unsubscribe link and it will ALWAYS lead to an error, however anyone outside SHOULD be able to use the link (Here's an extract from the e-mail) that you can only use ...

NVM sorry I use it on an FTP sort of thing (Or rather virtual machine) to access it via a browser (So I can edit and check the status of the program when I am out of the office). Sorry for that confusion... Anywho... Any solution? EDIT:// I just checked my statistics and it has 30 (18) under the uns...

This is the HTML code from the OpenEMM NL (maybe this helps): <p class="smallblk">This newsletter was sent to e-mail address [agnEMAIL].<br /> If you want to change your subscriber profile, please click <a href="http://www.openemm.org:8080/form.do?agnCI=1&agnFN=change&agnUID=...

But, as I say, it REFUSES to work and allow people to unsubscribe. What else could be causing this issue?

I have had it set to "Text and HTML" trackable as it was already set to that variable. When we sent out test ones it didn't work along with the "Proper" e-mails we sent. Since it's law here to have the unsubscribe link working it hs made a few of our customers annoyed it didn't w...

I must admit I am still a little confused... I am really new to the software as a whole, along with HTML code. As you can see my code is no different from yours apart from the obvious changes in names. Is there something else I could be missing? Like do I need to tie it to an action or something? Li...

I am having the same issue. My link looks like this so far; http://remote.unicol.de:8080/form.do?agnCI=1&agnFN=en_unsubscribe&agnUID=##AGNUID## Everytime I try it it's not working and sending to a dead page. I have posted about this in another thread with no reply. IF someone can post a work...

Another issue I have is when importing contacts from Outlook. I have exported it as a windows CSV file but when I upload it onto the site (with a matching profile) it fails to read it and gives me error messages and makes me have to check each contact for errors. Luckily I did this with 33 contacts ...

Hello, I am new to the software but I have been following the guide to the letter, but keep running into some issues which are troublesome so I hope you can help me fix them, First I found an issue with the "unsubscribe" link. When clicked it doesn't do anything and the code for it is; htt...