OpenEMM Technical Support Forum

Hello, With OpenEMM 5.5 i currently get an Out-of-Memory-Exception when opening the Users-Tab in OpenEMM. We currently have about 70.000 recipients in the database and added several fields. The problem started a few weeks ago, it wasn't there before. I am wondering why OpenEMM loads that much data i...

Hello, OpenEMM crashes when a JPEG Picture with an CMYK ICC Profile is embedded in HTML Code and it tries to load the picture. Cause: javax.servlet.ServletException: javax.servlet.ServletException: javax.servlet.jsp.JspTagException: Error: org.springframework.dao.InvalidDataAccessApiUsageException: ...

I tested openemm with a recipient list with a size of 280k. Our old newsletter system sends our 280k emails in about 12 to 13 hours. I thought this is a poor performance, but the test with openemm was about 30000 email in 11 hours. Very strange ... our old newsletter system works with postfix ... s...

I am sorry, I don't have that much knowledge in this area

This Problem has been discussed several times so far. There is also a Bug-Tracker Entry for this http://sourceforge.net/tracker/index.php?func=detail&aid=1668483&group_id=168937&atid=848488 The problem occurs if the HTML Code for the Mailing is created outside OpenEMM - for example in so...

I would basically suggest using the rdir_log_tbl ... even tough OpenEMM doesn't offer backend statistics for this, the effort of writing an external script (php [...]) for analyzing this seems to be less work for me than creating fields and actions for every mailing. If you have experience with Java...

Can you please let me know is there any process we need to follow for tracking these user behaviour...I believe (not sure) we can do it using Actions. Please let me know if I'm on the right track...If it is done using Actions...can you please suggest me with an example....It would be a great help t...

Hello, When you are sending your mailings - how do the links look like in the mail? The links should look like http://youropenemmserver.yourdomain.com:8080/r.html?uid=2.2r.4fz3.2z.m1ti33v instead of http://www.impetus.com (you can see this in the text version of a mailing more easily than in the HTM...

Links always must be definied as http://www.mylink.com in Text and <a href="http://www.mylink.com">mylink</a> in HTML. You must not forget the "http://" in the link! If your links are correctly defined in the Text / HTML Area of the mailing they should show up in the "Tracka...

As far as you wrote here http://www.openemm.org/forums/ftopic679.html you only want a tracking how often somebody clicked each of your links.
This thread discusses, how a User-Specific Link-tracking is possible (to find out WHICH customer clicked which of the Links).

Tracking how often a link in a Mailing has been clicked should be possible without defining a new numeric field or setting up a special action on the link. Linktracking is done by OpenEMM as soon as the Link appears in the "Trackable Links" Section of the mailing-setup and tracking is enab...

You can find the config file in (if OpenEMM is installed to /home/openemm)
/home/openemm/webapps/core/WEB-INF/classes
the File is named "emm.properties"

It even seems to work properly with 5.4.0 for me at the moment with OpenSUSE 10. For now i only tried with sending a mailing to 6 recipients but we will send out a bigger mailing to about 40.000 recipients thursday next week - i will keep you up to date whether this will work with this version of Op...

Hello, I have switched once more to 5.4.0 and tried the same again. slrtscan now seams to work properly, i cleaned up the maillog File - maybe the script parsed it again when i tried yesterday. OpenEMM now also shows me that 6 Mails were generated and sent - so now it seems to work properly. I do no...

slrtscn.py is our "syslog realtime scanner" which analyzes log files for sent mails and bounces and writes information to files to be processed by update.py. If slrtscan.py is very busy this could mean that is has to handle a lot of bounces. There were no bounces at all in that moment - s...