OpenEMM 2011: Cannot view images in mails & previews [fixed]

[friedbrain]

I have a similar problem to https://forum.openemm.org/post4170.html but I am using OpenEMM 2011 with Tomcat:

I see the image in the template view but nor in the preview or the actual email. In the catalina.out I only see SQL selects while clicking on preview.

My guess is as follows:

The template view uses this URL style:
http://<my-hostname>/openemm/sc?compID=19

Email and preview are using this:
http://<my-hostname>/image?ci=1&mi=5&name=logo.jpg

When I put an image directly in the webapps folder I also get nothing in IE9 or an error message in Firefox.
When I put it one folder deeper into openemm the very same image suddenly appears.

In the server.xml of the corresponding Tomcat I see this passage:

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<Context docBase="openemm" path="" reloadable="true" />

I think this restricts the access to the folder openemm.

When I search the OpenEMM folder for image? I get several cms_image? occurrences but only this for the plain image?:

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fname = '<%= company.getRdirDomain() %>/image?ci=<%= company.getId() %>&mi=<%= tmpMailingID %>&name=' + fname;

in webapps/openemm/fckeditor-2.6.4.1/editor/filemanager/browser/emm/browser.jsp.

Other occurrences are in these classes:
webapps/openemm/WEB-INF/classes/org/agnitas/backend/Data.class
webapps/openemm/WEB-INF/classes/org/agnitas/web/MailingComponentsAction.class
and the openemm-2011.sql

Is there a special reason why image is called in the root folder and not in the openemm folder?

When I call

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http://[i]<my-hostname>[/i]/openemm/image?ci=1&mi=5&name=logo.jpg

instead I can see the image.

Is this a bug?

[maschoff]

Please make sure to adjust settings in file emm.properties for use of classic templates and settings in file cms.properties for use of CM templates and adjust rdir_domain in company_tbl.

I do not understand how you link your images. In general there are two possibilities:
1. Save images on your web server and link to them directly
2. Upload images via tab "graphics components" and include them via tag agnIMAGE or agnIMGLINK

[friedbrain]

Please make sure to adjust settings in file emm.properties for use of classic templates

I did not find a parameter for that.

and settings in file cms.properties for use of CM templates

No parameter there neither.

adjust rdir_domain in company_tbl.

With or without the openemm folder? I already set it without the openemm subfolder.

2. Upload images via tab "graphics components" and include them via tag agnIMAGE or agnIMGLINK

This with agnIMAGE.

[friedbrain]

adjust rdir_domain in company_tbl.

With or without the openemm folder? I already set it without the openemm subfolder.

As the links in the mail also didn't work I've just tried it with the openemm subfolder included and both work now.

[maschoff]

I am curious: What do you mean by openemm subfolder, i.e. which path do you use?

[friedbrain]

I use
<hostname>/openemm
for rdir_domain in company_bbl.

This references to the openemm subfolder in the webapps folder which is the Tomcat web server root in the default configuration delivered with OpenEMM 2011:

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<Engine name="Catalina" defaultHost="OpenEMM">
      <Realm className="org.apache.catalina.realm.UserDatabaseRealm" resourceName="UserDatabase"/>
      <Host name="OpenEMM"  appBase="webapps" autoDeploy="true" unpackWARs="false" xmlValidation="false" xmlNamespaceAware="false">
        <Alias>localhost</Alias>
        <Valve className="org.apache.catalina.valves.FastCommonAccessLogValve"
               resolveHosts="false" directory="${catalina.base}/logs/access/" rotatable="true" buffered="true"
               prefix="" suffix="-access_openemm.log" fileDateFormat="yyyyMMdd"
               pattern='%a %l %u %t "%r" %s %b "%{Referer}i" "%{User-Agent}i"' />
        <Context docBase="openemm" path="" reloadable="true" />
      </Host>
    </Engine>

docBase="openemm"