auto opt-out due to blacklist

[sr-ska]

I have found many items with user_remark "auto opt-out due to black list" in the table customer_1_binding_tbl.
What does that mean exactly?
Why and how do the users have been added to the blacklist?
Thank you already!

[maschoff]

I searched the source code of OpenEMM and could not find expression

Code: Select all

auto opt-out due to black list

Are you sure that OpenEMM generates this message?

[sr-ska]

Sorry the exact entry is "auto opt-out due to blacklist". (blacklist written together)
I am quite sure that OpenEMM generates this message.

Google shows 4 results but unfortunately does not help me:
https://www.google.de/search?q=auto+opt ... acklist%22

Many entries were changed at the same time.
We have sent at this times newsletters.

Thank you!

[sr-ska]

Nobody knows what that means?
Why and how do the users have been added to the blacklist?

[maschoff]

You may add recipients to the blacklist manually or via an import.

[sr-ska]

I'm pretty sure that no blacklist import was made.

I have now manually changed the users status back to 1.
Let's see if that happens again.

[sr-ska]

After sending the first newsletter are now 86 users with "user_status" = "6" and "user_remark" = "auto opt-out due to blacklist".

Newsletter sended 17:36, "change_date" of the users 17:36!

Modified date "change_date" is the same for all changed users, so that OpenEMM himself must have done changes.

Has not a clue why this happens?

We DONT add recipients manually or via an import!

[sr-ska]

After the second newsletter (other mailing list):
941 users with user_status 6 and user_remark auto opt-out due to blacklist.

Found in:
webapps\openemm-ws\WEB-INF\classes\org\agnitas\util\Blacklist.class
... org/agnitas/util/Blackdata ... 6;admin=auto opt-out due to blacklist status=blacklist ...

Found in:
webapps\openemm\WEB-INF\classes\org\agnitas\util\Blacklist.class
... org/agnitas/util/Blackdata ... 6;admin=auto opt-out due to blacklist status=blacklist ....

Found in:
var\log\20141001-extbounce.log
Line 1: 5.9.9;0;364;0;14275;admin=auto opt-out due to blacklist status=blacklist
Line 2: 5.9.9;0;364;0;14295;admin=auto opt-out due to blacklist status=blacklist
Line 3: 5.9.9;0;364;0;14313;admin=auto opt-out due to blacklist status=blacklist
Line 4: 5.9.9;0;364;0;14325;admin=auto opt-out due to blacklist status=blacklist
...

Are this e-mail mabe addresses which have sent bounce mails?

[bhcuong2008]

I've experienced this.

If you put many emails into blacklist (via Import), when you sending out a mailing that its sending list contains these blacklisted emails, then the recipient's status is changed to "auto opt-out due to blacklist".

[sr-ska]

You're right, in the blacklist was a domain "@gmx.net" that caused the change of the users.
Thanx!