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Problems with Special Characters (German Umlaute ä, ö, ü,
Posted: Wed Apr 08, 2009 8:46 am
by newspa
Hello,
I got Problems with the Special Characters like ß “ and the German „Umlaute“ ä ö ü. When i send a Testmail they appear fine on my mac (entourage) but they dont appear on my pc (outlook).
Is there a possibility to control the charset?
How to solve the problem?
Thanks and greetings
Posted: Sat Jan 16, 2010 3:17 pm
by hari
I have nearly the same problem.
I create the mailings in openemm with the ISO-8859-1 charset.
Outlook (2003 and 2007) opens mails by default with the UTF-8 charset and so I got problems with the special characters like ß,ä,ö,ü.
I have this problem only if I create a new mailing. If I send an old mail with the new template, outlook take the right charset (ISO-8859-1) by default. --> No problems with the template.
My webmail-account (f.e. gmx.de) opens the new and old mailings by default with the right (ISO-8859-1) charset.
I know it is possible to change the charset in Outlook but I can't tell it every each recipient that they have to change the charset.
I have also the problem that I can't import recipients with special characters like Müller or Roßleitner. Maybe there is a coherence between these problems.
How can I solve these problems?
Thanks!
Posted: Mon Jan 18, 2010 10:02 am
by hari
I use OpenEMM 5.5.1.
Furthermore I added a meta-tag to the template, but it didn't work:
<meta content="text/html;charset=iso-8859-1" http-equiv="Content-Type" />
Has somebody an idea? It is very urgent.
Thank you!
Posted: Thu Jan 21, 2010 11:10 am
by hari
Has anybody an idea? Do you need more information?
Thanks for support!
Posted: Fri Jan 29, 2010 7:28 am
by hari
Is there any possibility to solve the problem?
Posted: Fri Feb 05, 2010 10:50 am
by hari
I use OpenEMM 5.5.1.
I try to explain the problem in a different way:
I create a new Mailing (Subject, Names ...) and charset ISO 8859-1.
My first Template:
Text:
[agnDYN name="Text"/]
ÄÖÜß ABCD
HTML:
[agnDYN name="HTML-Version"/]
ÄÖÜß ABCD
Result Text-Version:
My Webmail Account (gmx.de) uses the right charset ISO 8859-1: ÄÖÜß ABCD
Microsoft Office (2007) uses the wrong charset Unicode UTF-8 but the mailing is right: ÄÖÜß ABCD
Result HTML- Version:
My Webmail Account (gmx.de) uses the right charset ISO 8859-1: ÄÖÜß ABCD
Microsoft Office (2007) uses the wrong charset UTF8: Ä–ÜŸ ABCD
My second Template:
Text:
[agnDYN name="Text"/]
ÄÖÜß ABCD
HTML:
<html>
<head>
<title>Newsletter</title>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
</head>
<body>
<h1>ÄÖÜß ABCD</h1>
</body>
</html>
Result Text-Version is the same like above.
Result HTML-Version:
My Webmail Account (gmx.de) uses the right charset ISO 8859-1: ÄÖÜß ABCD
Microsoft Office (2007) uses the wrong charset UTF8: Ä–ÜŸ ABCD
I have this problem only if I create a new mailing. If I send an old mail with these templates, outlook take the right charset (ISO-8859-1) by default. --> No problems with the template.
How can I solve these problems?
Thank you very much!
Posted: Tue Feb 09, 2010 5:38 pm
by hari
I solved the problem!
The reason was, that I used special characters like ÄÖÜß… in the subject! If you use special characters in the subject, return address,
name, etc. MS Outlook uses the UTF-8 charset instead of the ISO-8859-1 charset.
Re: Problems with Special Characters (German Umlaute ä, ö,
Posted: Tue Jul 03, 2012 10:17 am
by erwinseher2
Have the same problem.
Import UTF CSV File. Problem with Special Characters (� -> should be ÜüÖöÄä or ß)
is there any solution?
Best regards