OpenEMM Technical Support Forum

Hi All,


I have a question regarding the meaning of some numbers in the "Send Mailing" data.

When I look on the Sending Mailing I see that from 85K generated messages, 80K was sent.

1-Can I positively say that those 80K was delivered to the destination SMTP with success?

2-Refused messages by the destination SMTP belongs to this number?

The reason I'm asking is because when I check my maillog I saw that almost every attempt to deliver to hotmail is not being done. Hotmail is reseting the connection. What will happen to those messages? Will them be discarded sometime (after some retries, I believe) ? If so can I see the number of messages dropped in each mailing?

Thanks again,

Best regards

ps.: Does anyone knows tips or best practices to improve the delivery rate with providers like hotmail, gmail and other majors?

No. 80k means that 80k are in the mail queue and being delivered or ready for delivery - in transition.

Hi Ma,

And when I can say for sure that messages was sent (or dropped) and are no longer in queue?

Cheers,

When the queue is empty. But since soft bounce management works with 4 days trying (sendmail default), only after 4 days the queues are cleared completely (unless a new mail is sent of course).

Ok, thanks. And I can only see the queue from log/shell, right? I mean this is not something that I can see on the web interface.

Yes, we do not want to confront users with this stuff.