OpenEMM Technical Support Forum

I just installed OpenEMM and when through the manual thoroughly.

According to the manual (page 95), when you make a link like trackable the link should automatically be replaced by something like When I created my first test mailing and made a link trackable, it shows up on the trackable links tab and I can see the tracking code is . However, when the mailing arrived in my inboxes the link was . The tracking code was not in the email I received and there were no clicks recorded no matter now many times I've clicked the link.

I'm assuming I missed a step or something but I can't figure out what.

Did you set the redirect domain in your database (see install guide)? If so, which value did you insert?

The rdir_domain in the table company_tbl is set as redir.mycompany.com:8080 and the target url is listed in rdir_url_tbl.

That's how it's supposed to look right?

You should not forget "http://" and you should not manually tamper with table rdir_url_tbl.

I'm sorry I wasn't more specific about the values. The "http://" is present in both entries in the tables mentioned.

So, if those are as they should be what else could cause the redirect/click tracking not to work?

I am having the same problem where the trackable link is not being inserted into the email and no click statistics are generated. I have also put in the rdir domain as the FQDN with http:// per installation instructions.
I have not changed anything in the table rdir_url_tbl

I was able to find the issue with the trackable code insertion. We are using generated mailings (from a database). The code generated links with single quotes i.e. This works fine from an html standpoint however, OpenEMM in assigning trackable codes searches for double quotes i.e. Once I edited our html to use double quotes for the links the trackable codes were inserted and generated the appropriate statistics in the openemm system. I also realized that I can keep the img src links from being recognized by using single quotes for these.