OpenEMM Technical Support Forum

We followed the installation guide for OpenEMM 6.2 and made the changes to alter the hostname in the database and the emm.properties file. We've restarted OpenEMM.

When we create a mailing the trackable link points to
http://mail.ourcompany.com:8080/mail.ou ... om/ir.html......

The problems with this link are:
(a) it contains mail.ourcompany.com twice, once as the hostname and again as part of the URL/URI
(b) it doesn't obey the setting we made to have the links use TCP port 80 instead of 8080.

Any help would be much appreciated.

I've made some progress but the links, while more properly formatted, still do not work.

Here's a link that gets sent. Notice the 3D in the tag. This seems to break the link and results in no tracking of opened mail. Also, when sending to a bad address the bounce is not recorded in the Statistics. This is a fresh install of 6.2.

Link 1
Here's the link to our site.
mailer.mentonline.com/r.html?uid=3D1.6.3.a.6e1ozgmnvk
-- Notice there is no http:// in the link

Link 2
---==AGNITASOUTER164240059B29000006==
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<img src=3D"mailer.mentonline.com/g.html?uid=3D1.6.3.0.i37arpvdk0" alt=
=3D"" border=3D"0" height=3D"1" width=3D"1"><strong>Welcome to our test l=
ist.</strong><br /><br />This is a test mailing.  Please use the lin=
k below.<br /><br /><a href=3D"mailer.mentonline.com/r.html?uid=3D1.6.=
3.a.6e1ozgmnvk">http://www.technology.com</a><br /><br />Thank you,<br=
/>Us<br />
---==AGNITASOUTER164240059B29000006==--

The links work in Gmail but not using Zimbra web or Thunderbird. Anybody know how best to address this?

Can anyone help with this? The 3D in the trackable link seems to break usage in Thunderbird and other mail clients, though it does seem to work in the Gmail web client and Outlook.

My original post is old. I expected there would be more community help in this forum than what I'm seeing. I see that others post and never get responses either.

I'm seeing the same issue with my new install of 6.2. The emails work in some mail clients, but in others they do not. I've got "3D" inserted all over the place in the HTML.

For example: My link UIds have it stuck in them as well: pace

After checking around about this it looks like the "quoted-printable" transfer encoding that the email is being sent as is causing the problems with Thunderbird and creating the "3D". Anyone know if there is a way to change this to use base64?


pace

I love talking to myself. The fix for me was to set the character set of the mailing to UTF8. Of course I know this will break old old Mac Mail, but oh well.


pace

Okay, I spoke too soon. The UTF8 thing fixed my regular links, but my trackable links are missing the "http://". It seems that the magic that places the uids in there is also removing the http:// for me.


pace

I've reported this as a bug: https://forum.openemm.org/bugs-bug-fixe ... c1709.html


pace

I'm having the same problem on my OpenEMM 6.0 installation and I think it could be fixed changing the value of

mailgun.ini.default_encoding=quoted-printable

in the emm.properties config file.
I'm going to test it now, I'll let you know.

nevermind ...I fixed it after adding "http://" at the beginning of the company_tbl.rdir_domain field in the openemm database

mysql> select rdir_domain from company_tbl
+--------------------+
| rdir_domain |
+--------------------+
| mydomain.com |
+--------------------+

mysql> update company_tbl set rdir_domain = "http://mydomain.com"

mysql> select rdir_domain from company_tbl
+-------------------------------+
| rdir_domain |
+-------------------------------+
| http://mydomain.com |
+-------------------------------+

I restarted openemm after updating .

I hope this will fix your links too

I'm new to this system and I have had this same problem. I'm using the 6.2 VMware Image
After trying everything listed, my emails were still coming though splattered with =3D everywhere.

One post suggested Base64 would be a nice option, so I had a dig around and altered the following lines (new values shown) in
/home/openemm/webapps/core/WEB-INF/classes/emm.properties

mailgun.ini.default_encoding=base64
mailgun.ini.default_charset=UTF-8

I amended the templates to UTF-8 and to make sure, copied the text out of the boxes into Windows notepad and pasted them back in.
Altered the Mailings to UTF-8 also.

The emails now come through entirely base64 and no corruption occurs.

I have also noticed that both Gmail and Windows Livemail are caching the images, which is a headache when testing and the stats don't always change unless I quit the app and re-load. Maybe the tracking images should have a random number appended?