OpenEMM Technical Support Forum

Hello,

I am trying to use the OpenEMM statistics option and i have just noticed that Opt outs does not show me the emails that i purposely put wrong. Can any one tell me the reason why i do not see any thing in the statistics.

Moreover the number of klick on the links does not increase, the percetange of the statictics stays the same! What is wrong here?

The second thing how can i add context context to the available templates, Every time i choose a template and i try to add my own text i just do not see the text added. How i am suppose to proceed so that i can put more text in the body text of the code.
Thank you, i hope i can see more questions as they come!

Hi,

I am trying to use the OpenEMM statistics option and i have just noticed that Opt outs does not show me the emails that i purposely put wrong. Can any one tell me the reason why i do not see any thing in the statistics.

If you send a mailing to a non-existing e-mail adress this e-mail adress should show as "bounced", not as "opt out".
You should also check the recipient status of the recipient with the "wrong address". This recipient should be set to "bouncde".

If you send the mailing only to test/admin users, the bounced status may not show up in the statistic but the recipient will nevertheless be set to "bounced" state.


Hope this answers one of your questions.

Best Regards
Markus