OpenEMM Technical Support Forum

Hi there,

I am new to the tool and so hopefully I'm doing something fundamentally wrong and easy to fix...

I am using OpenEMM 2011_RC1, although that's about as much info I have to hand (IT guy who installed this is on vacation). So anyway, I created a basic HTML in Dreamweaver and copy and pasted it into a new template's HTML Version field. After setting up a test mailing list, I preview it all and it looks fine. The problem is, if I hover over the URL links in my email, they are garbage instead of the correct ones. Here is an example of what the HTML Version field has, followed by what I see if I hover the mouse over the link in Preview:

HTML Version Unsubscribe segment:
and here is the link that I see in Preview or if I send out the emailer in a test:

http://xn--http-joa/info.mywebsite.com: ... tts78caos0

I also tried doing this another way, where instead of the URL I used a [agnDYN name="Unsubscribe_URL"/] and then put the URL in there via the Content tab, and I get the same garbage results.

Has my IT colleague not configured the software correctly, or am I missing something obvious on the frontend? I've looked through the online manual, which is only moderately useful as it relates to the old version of the product, but I've not spotted anything.

Any help or pointers would be much appreciated.

Cheers, Jay

According to the link you posted field the redirect domain is not set correctly in the database (see install guide). If you want to use the unsubscribe capability of OpenEMM you have to set up an unsubscribe form and an unsubscribe action fist (see user manual for details, there is no difference between 6.2 and 2011).