OpenEMM Technical Support Forum

Hi,

I am facing a strange problem. I installed AGNITAS OpenEMM 5.0.2.on a Linux 2.6.17-1.2142_FC4 server.

I am able to send mails out to all the mail Ids(gmail,yahoo,hotmail etc), except for the corporate domains, from this software. But I am able to Send to all the email Ids, including the corporate accounts using "sendmail" command.(sendmail -v abc@xyz.com)

I followed the installation procedure from the document given in http://www.openemm.org/downloads.html.

Am I missing anything on the configuration?

Thanks in advance for the help.

Regards
Navin.

Hey, I`ve almost same problem, i can send mails to yahoo and gmail but I`cant send to hotmail or my domain (diego@mydomain.com) with red hat enterprise 4.

Did you look in your sendmail logfile for further information? Perhaps there is a hint, what went wrong, when sending to a corporate domain. If this does not help, you can try to scan the sendmail control files (typically found in ~openemm/var/spool/ADMIN and ~openemm/var/spool/QUEUE, starting with qf*) for details.

-- ud

Hi,

Thanks a lot for the response.

From the log file(/var/log/maillog) the below is the response, if the mail is not success.(corporate domain is not receiving the mail)

Dec 12 16:00:33 abc05mail sendmail[20968]: kBD00S02020968: to=xyz@abc.com, ctladdr=maint (502/502), delay=00:00:05, xdelay=00:00:00, mailer=relay, pri=30005, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (kBD00XJo020970 Message accepted for delivery)

If the mail is success,(gmail,yahoomail,hotmail etc) then the response is as below:

Dec 12 16:05:29 abc05mail sendmail[21014]: 5212Tfd0e00000003: to=<xyz@gmail.com>, delay=00:00:34, xdelay=00:00:01, mailer=esmtp, pri=0, relay=gmail-smtp-in.l.google.com. [64.233.185.27], dsn=2.0.0, stat=Sent (OK 1165968339 35si45927wra)

I am seeing the difference is that, if not success, the status from the log says just "sent".

If success, the status from the log says, "sent(OK)"

I do not have any file in
/home/openemm/var/spool/QUEUE
and
/home/openemm/var/spool/ADMIN

Any clue please...

Thanks
Navin

Hi Navin,

I don't know about your sendmail configuration, but sendmail definitly delivered both of your mails. I can tell, because sendmail wrote "stat=Sent" in both loglines.

The real difference is: the mail for the domain abc.com got delivered to the mailhost 127.0.0.1 which is the host sendmail is running on.

There are two possibilities:
- DNS of abc.com is misconfigured (MX of abc.com pointing to 127.0.0.1)
- /etc/mail/mailertable sends abc.com to 127.0.0.1
- sendmail is configured to deliver mails for abc.com locally

Places to look for your emails:
/var/mail/
/var/spool/mail/

This is definitly not an OpenEMM issue.