OpenEMM Technical Support Forum

Posted: **Mon Mar 05, 2012 12:12 pm**

dear support,

we made an update to version 2011, then after our first mailing with this version, many custoomers got emails twice or more often

one customer got 12 emails!!!

here are some lines of the logile news-semu.log:

Code: Select all

[03.03.2012  02:30:54] 4385 ERROR/000027000000010F9: Failed to read control file /home/openemm/var/spool/QUEUE/qf000027000000010F9: (2, 'No such file or directory')
[03.03.2012  02:30:54] 4385 DEBUG/000027000000010F9: New entry /home/openemm/var/spool/QUEUE/qf000027000000010F9 for Mailing 39 and Customer 4345
[03.03.2012  02:30:54] 4385 WARNING/000027000000010F9: Removed incomplete entry
[03.03.2012  02:30:54] 4385 ERROR/000027000000010F9: Failed to remove spoolfile /home/openemm/var/spool/QUEUE/qf000027000000010F9: (2, 'No such file or directory')
[03.03.2012  02:30:54] 4385 ERROR/000027000000010F9: Failed to remove spoolfile /home/openemm/var/spool/QUEUE/df000027000000010F9: (2, 'No such file or directory')
[03.03.2012  02:30:54] 4385 DEBUG/00002700000002C2A: New entry /home/openemm/var/spool/QUEUE/qf00002700000002C2A for Mailing 39 and Customer 11306
[03.03.2012  02:30:54] 4385 DEBUG/00002700000002C2A: Entry is ready to send, current trycount is 1
[03.03.2012  02:30:54] 4855 ERROR/000027000000010F9: Failed to read control file /home/openemm/var/spool/QUEUE/qf000027000000010F9: (2, 'No such file or directory')
[03.03.2012  02:30:54] 4855 DEBUG/000027000000010F9: New entry /home/openemm/var/spool/QUEUE/qf000027000000010F9 for Mailing 39 and Customer 4345
[03.03.2012  02:30:54] 4855 WARNING/000027000000010F9: Removed incomplete entry
[03.03.2012  02:30:54] 4855 ERROR/000027000000010F9: Failed to remove spoolfile /home/openemm/var/spool/QUEUE/qf000027000000010F9: (2, 'No such file or directory')
[03.03.2012  02:30:54] 4855 ERROR/000027000000010F9: Failed to remove spoolfile /home/openemm/var/spool/QUEUE/df000027000000010F9: (2, 'No such file or directory')
[03.03.2012  02:30:54] 4855 DEBUG/00002700000002C2A: New entry /home/openemm/var/spool/QUEUE/qf00002700000002C2A for Mailing 39 and Customer 11306
[03.03.2012  02:30:54] 4855 DEBUG/00002700000002C2A: Entry is ready to send, current trycount is 1
[03.03.2012  02:30:54] 4855 DEBUG/00002700000001A32: New entry /home/openemm/var/spool/QUEUE/qf00002700000001A32 for Mailing 39 and Customer 6706
[03.03.2012  02:30:54] 4855 DEBUG/00002700000001A32: Entry is ready to send, current trycount is 2
[03.03.2012  02:30:54] 4074 WARNING/000027000000021A6: Retry as sent to mailin.v6.t-online.de failed 400: 'Network is unreachable'
[03.03.2012  02:30:54] 5161 ERROR/00002700000002037: Failed to read control file /home/openemm/var/spool/QUEUE/qf00002700000002037: (2, 'No such file or directory')
[03.03.2012  02:30:54] 5161 DEBUG/00002700000002037: New entry /home/openemm/var/spool/QUEUE/qf00002700000002037 for Mailing 39 and Customer 8247
[03.03.2012  02:30:54] 5161 WARNING/00002700000002037: Removed incomplete entry
[03.03.2012  02:30:54] 5161 ERROR/00002700000002037: Failed to remove spoolfile /home/openemm/var/spool/QUEUE/qf00002700000002037: (2, 'No such file or directory')
[03.03.2012  02:30:54] 5161 ERROR/00002700000002037: Failed to remove spoolfile /home/openemm/var/spool/QUEUE/df00002700000002037: (2, 'No such file or directory')
[03.03.2012  02:30:54] 5161 DEBUG/000027000000027AE: New entry /home/openemm/var/spool/QUEUE/qf000027000000027AE for Mailing 39 and Customer 10158
[03.03.2012  02:30:54] 5161 DEBUG/000027000000027AE: Entry is ready to send, current trycount is 1
[03.03.2012  02:30:54] 5161 ERROR/000027000000010F9: Failed to read control file /home/openemm/var/spool/QUEUE/qf000027000000010F9: (2, 'No such file or directory')
[03.03.2012  02:30:54] 5161 DEBUG/000027000000010F9: New entry /home/openemm/var/spool/QUEUE/qf000027000000010F9 for Mailing 39 and Customer 4345
[03.03.2012  02:30:54] 5161 WARNING/000027000000010F9: Removed incomplete entry
[03.03.2012  02:30:54] 5161 ERROR/000027000000010F9: Failed to remove spoolfile /home/openemm/var/spool/QUEUE/qf000027000000010F9: (2, 'No such file or directory')
[03.03.2012  02:30:54] 5161 ERROR/000027000000010F9: Failed to remove spoolfile /home/openemm/var/spool/QUEUE/df000027000000010F9: (2, 'No such file or directory')

i am talking about customer 4345
i am wondering why there are so many "Failed to remove spoolfile" errors.

thank you for any help!

micha

Posted: **Mon Mar 05, 2012 3:59 pm**

OpenEMM could not remove spool files for Sendmail. Are you sure directory /home/openemm/var/spool/QUEUE/ exists and OpenEMM has permissions to delete files from this directory?

Posted: **Mon Mar 05, 2012 4:56 pm**

hi,

we are not working with sendmail, we are using the internal stuff from openemm.
the rights should be okay, i gave them 777 to be safe, but the files there still exists
and nothing gets deleted... there are also files there, which are older than one month...
is there anything i can do to debug this issue ?

Posted: **Mon Mar 12, 2012 2:32 pm**

the files are still not deleted at the QUEUE dir, even they have rights 777, is that normal ?

OpenEMM Technical Support Forum

1 Customer gets 12 E-Mails

1 Customer gets 12 E-Mails

Re: 1 Customer gets 12 E-Mails

Re: 1 Customer gets 12 E-Mails

Re: 1 Customer gets 12 E-Mails