OpenEMM Technical Support Forum

Dear all,

I've set up two import profiles. One import profile adds receipients, the other import profile removes receipients, i.e., sets their status to opt-out.

This works fine.

However, once I used my second import profile to opt-out a receipient, running my first import profile to re-add that receipient won't reset his status to opt-in. It seems that importing receipients won't reset the status of existing opted-out receipients.

Is this somehow possible? Or is it a known bug?

Many thanks and all the best,
Michael

Hello Michael,

if your import-profile set some users to the user-status "opt-out by ..." (in the database, customer_1_binding_tbl in the column user_status 3 or 4) it will be never updated to an active status with an import!

Only if a user subscribe with an formular (Openemm-Form) it will be reactivated.

At the moment i don't have a solution for you.

Sorry
Markus