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unsubscription link with ##AGNUID## not working
Posted: Tue Jan 29, 2013 12:57 pm
by FaBo
Hi there,
I try to add a link that let the recipient to unsubscribe from the mailing list. Google and the forum search weren't helpful enough this far. So I look forward to get some advice from the community on this.
Working with OpenEMM 2013 so far, I added various parameters to the HTML template of my test newsletter campaign. My tests looked like the following:
<unsubscribe>Unsubscribe</unsubscribe>
<a href="
http://mydomain.de:8080/form.do?agnCI=1 ... bscribe</a>
Note: I use the German unsubscription form, which is known as "de_unsubscribe".
All what I get in my mail client looks exactly the same as in the template saved. Any suggestions here, to display the correct user number? A "work around" is welcome as well.
Thanks a lot.
Re: unsubscription link with ##AGNUID## not working
Posted: Tue Jan 29, 2013 2:15 pm
by maschoff
Neither (AFAIK) HTML nor OpenEMM support a tag <unsubscribe>.
I copied your <a>-tag into "my" OpenEMM and it is converted just fine.
Re: unsubscription link with ##AGNUID## not working
Posted: Tue Jan 29, 2013 3:07 pm
by FaBo
Seems to be a bug causes this. Do you use openEMM 2013 RC2, too?
It's not topic related, but I'm not able to auto update openEMM through the backend. I skip the procedure while the system tries to load packages for openEMM 2011. Is this normal or shall I try to update to the latest version manually? If so, any guides or howtos for updating manually from 2013 RC2 to 2013 Final?
Re: unsubscription link with ##AGNUID## not working
Posted: Tue Jan 29, 2013 3:27 pm
by maschoff
I don't think that it is a bug because it worked with 2013 RC2 as well. For manual updates please read file UPDATE.txt.
Re: unsubscription link with ##AGNUID## not working
Posted: Thu Jan 31, 2013 3:39 pm
by FaBo
Just to let you know, using the HTML mail template, the agnuid get added correctly to the mail.
Re: unsubscription link with ##AGNUID## not working
Posted: Thu Mar 07, 2013 3:19 pm
by Unicol
I am having the same issue.
My link looks like this so far;
Code: Select all
http://remote.unicol.de:8080/form.do?agnCI=1&agnFN=en_unsubscribe&agnUID=##AGNUID##
Everytime I try it it's not working and sending to a dead page. I have posted about this in another thread with no reply. IF someone can post a working link which'll sort this out I would be grateful as I am new to the software and html as a whole (which isn't helpful when I NEED to do this ASAP)
Re: unsubscription link with ##AGNUID## not working
Posted: Thu Mar 07, 2013 3:40 pm
by maschoff
These are the links from the OpenEMM newsletter:
Code: Select all
This newsletter was sent to e-mail address [agnEMAIL]. If you want to change your subscriber profile, please use this link:
http://www.openemm.org:8080/form.do?agnCI=1&agnFN=change&agnUID=##AGNUID##
If you want to unsubscribe from the OpenEMM newsletter, please use this link:
http://www.openemm.org:8080/form.do?agnCI=1&agnFN=unsubscribe&agnUID=##AGNUID##
Both links are set to "trackable" for both TXT and HTML format to make sure they are converted to redirect links.
Re: unsubscription link with ##AGNUID## not working
Posted: Fri Mar 08, 2013 8:33 am
by Unicol
I must admit I am still a little confused...
I am really new to the software as a whole, along with HTML code.
As you can see my code is no different from yours apart from the obvious changes in names. Is there something else I could be missing? Like do I need to tie it to an action or something? Like I said, if you can post an easier-to-follow or better defined explanation (as in all honesty the help page is a little vague) in regards to the operation of the unsubscribe link that'd be helpful. I have to make this work for my boss and currently I am at a loss..
Re: unsubscription link with ##AGNUID## not working
Posted: Fri Mar 08, 2013 10:02 am
by maschoff
Did you set your link to "trackable" for both TXT and HTML format to make sure it is converted to a redirect link (see tab "Trackable Links")?
Re: unsubscription link with ##AGNUID## not working
Posted: Mon Mar 11, 2013 8:24 am
by Unicol
I have had it set to "Text and HTML" trackable as it was already set to that variable. When we sent out test ones it didn't work along with the "Proper" e-mails we sent. Since it's law here to have the unsubscribe link working it hs made a few of our customers annoyed it didn't work...
Here is a screenshot of the page connected to my trackable link.
Re: unsubscription link with ##AGNUID## not working
Posted: Mon Mar 11, 2013 8:43 am
by maschoff
Your settings seem to be correct.
Re: unsubscription link with ##AGNUID## not working
Posted: Mon Mar 11, 2013 1:30 pm
by Unicol
But, as I say, it REFUSES to work and allow people to unsubscribe. What else could be causing this issue?
Re: unsubscription link with ##AGNUID## not working
Posted: Mon Mar 11, 2013 1:42 pm
by maschoff
This is the HTML code from the OpenEMM NL (maybe this helps):
Code: Select all
<p class="smallblk">This newsletter was sent to e-mail address [agnEMAIL].<br />
If you want to change your subscriber profile, please click <a href="http://www.openemm.org:8080/form.do?agnCI=1&agnFN=change&agnUID=##AGNUID##">here</a>.<br />
If you want to unsubscribe from the OpenEMM newsletter, please click <a href="http://www.openemm.org:8080/form.do?agnCI=1&agnFN=unsubscribe&agnUID=##AGNUID##">here</a>.
Re: unsubscription link with ##AGNUID## not working
Posted: Mon Mar 11, 2013 2:00 pm
by Unicol
maschoff wrote:This is the HTML code from the OpenEMM NL (maybe this helps):
Code: Select all
<p class="smallblk">This newsletter was sent to e-mail address [agnEMAIL].<br />
If you want to change your subscriber profile, please click <a href="http://www.openemm.org:8080/form.do?agnCI=1&agnFN=change&agnUID=##AGNUID##">here</a>.<br />
If you want to unsubscribe from the OpenEMM newsletter, please click <a href="http://www.openemm.org:8080/form.do?agnCI=1&agnFN=unsubscribe&agnUID=##AGNUID##">here</a>.
It doesn't change the result.. I have this code (using yours as a template)
Code: Select all
http://www.unicol.de:8080/form.do?agnCI=1&agnFN=en_unsubscribe&agnUID=##AGNUID##
Would this be due to the fact I am using the online version of OpenEMM rather than the downloaded? Since I know the html code in the "unsubscribe" link seems fine and should work. It's really left me confused.. Is there any solution you can give past the above?
Re: unsubscription link with ##AGNUID## not working
Posted: Mon Mar 11, 2013 2:05 pm
by maschoff
What do you mean by "online version of OpenEMM"?