OpenEMM Technical Support Forum

hello, I'm having problems with opened mails tracking....
It doesn't work, but the trackable links works fine.
Has anyone gotten it to work?
thanks.

Yes. Do you send out HTML mails? (It is technically not possible to track TXT mails.)

yes, i use html, the problem is when I use <img src="[agnONEPIXEL]">.
Inside the source code of the mail, the address that point to the pixel is wrong...
its something like this:
<img src=3D"http://10==2E116.83.23:8080/g.html?uid=3D1.1b.6.0.5l262fx393" alt=3D"" border=3D"0"=
height=3D"1" width=3D"1">
and the ip address should be like this
http://10.116.83.23:8080/....
I can't understand why is changing the ipaddress
what i'm doing wrong?
thanks

Which version of OpenEMM do you use?

I'm using the virtual machine openemm-2013

Tag agnONEPIXEL was deprecated with OpenEMM 2011.

You simply activate openings tracking in tab mailing, box Email ("measure open rate").

yes, i know, i tried this but didn't work...
at top of email and at bottom...but no statics...
i configured outlook to accept all the files from the sender that i'm making the tests, because it needs to download the images...
but doesn't work...

Check if your sent mailing really contains the HTML tracking code

yes it has....
look:
This is a multi-part message in MIME format.

---==AGNITASOUTER164240059B29000038==
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

aaaa
---==AGNITASOUTER164240059B29000038==
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<img src=3D"http://10.116.83.23:8080/g.html?uid=3D1 ... v3uulgrf0n" al=
t=3D"" border=3D"0" height=3D"1" width=3D"1">
---==AGNITASOUTER164240059B29000038==--

And the mail images are displayed in your mail client?

Hi, I have the same problem.
I have opened a similar post here (https://forum.openemm.org/using-openemm ... c2511.html) but I wasn't able to solve it

All other images are correctly viewed and if I try to call the tracking pixel directly from my browser I receive a blank image, but stats report always 0

What can I debug it (or, better, how can I solve )?

Hello,

Please look at the link below:
http://emarketing_campaigns.cilauctions.com/upcoming/Dec-14-2013/cil-email.html

I have added the img tag as suggested in the post, but still no luck with getting opened stats
{
Check if your sent mailing really contains the HTML tracking code
<img src=3D"http://www.openemm.org:8080/g.html?uid= ... 2pko008o07" alt=3D"" border=3D"0" height=3D"1" width=3D"1">
}

Please let me know how i can fix this.

Thanks
Jason

The img tag is added automatically by OpenEMM and should not be added manually. The "3D" code is only seen when checking the HTML source code of the mail, because in HTML mails character "=" is replaced by "=3D". A "=" without "3D" indicates a line break.

This is a multi-part message in MIME format.

---==AGNITASOUTER164240059B29000038==
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

aaaa
---==AGNITASOUTER164240059B29000038==
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<img src=3D"http://10.116.83.23:8080/g.html?uid=3D1 ... v3uulgrf0n" al=
t=3D"" border=3D"0" height=3D"1" width=3D"1">
---==AGNITASOUTER164240059B29000038==--