OpenEMM Technical Support Forum

The bouncing system doesn't work for me on 2013 release...
I read documentation, forum etc... but on "/var/log/maillog" every reply I got always "reject=550 5.1.1 No such user"

I don't know if it is relate to but under "/home/openemm/var/log" I found a log file: "20130720-bav-update.py" and it contains:

---------------------------------------------------------------------------------------------------------------------------
[20.07.2013 00:26:25] 5117 INFO/main: Starting up
[20.07.2013 00:26:25] 5117 FATAL/except: CAUGHT EXCEPTION:
Traceback (most recent call last):
File "/home/openemm/bin/scripts/bav-update.py", line 448, in <module>
data.update (forcedUpdate)
File "/home/openemm/bin/scripts/bav-update.py", line 414, in update
self.updateAutoresponder (auto)
File "/home/openemm/bin/scripts/bav-update.py", line 355, in updateAutoresponder
new.writeFile ()
File "/home/openemm/bin/scripts/bav-update.py", line 113, in writeFile
msg['Subject'] = self._mkheader (self.subject)
File "/home/openemm/bin/scripts/bav-update.py", line 95, in _mkheader
h = email.Header.Header (w, charset)
File "/usr/lib/python2.6/email/header.py", line 176, in __init__
self.append(s, charset, errors)
File "/usr/lib/python2.6/email/header.py", line 260, in append
ustr = unicode(s, incodec, errors)
UnicodeDecodeError: 'utf8' codec can't decode byte 0xe8 in position 0: unexpected end of data
---------------------------------------------------------------------------------------------------------------------------

Our hunch is that the content of field AR_SUBJECT in database table MAILLOOP_TBL is NOT UTF-8 encoded

And... can this be related to the "No such user" error on boucing system?
How this problem can be solved?

No, my description is related to your stack trace. I do not know why a certain user does not exist.

Ok, my fault.
I redeploy the vmx image and made confiruration from scratch another time and the "reject=550 5.1.1 No such user" disappears.

But...
The error on "/home/openemm/var/log/yyyymmdd-bav-update.py" remains.
When I fill the field "Sender address:" on a bounce filter there is the error and the autoresponder doesn't work.

How this problem can be solved?

can this be related to the "No such user" error on boucing system?
How this problem can be solved?