OpenEMM Technical Support Forum

So when I log into OpenEMM right now, the screen I get after I login says "You don't have the required permissions for this action." And there isn't a menu or anything to do.

This happened once a few days ago too, and then a couple hours later when I logged in again everything was fine? Help?

Oddly, I cleared my cache and now I can login normally again.

I'm again getting this message. I've cleared the cache, still get the message. I can't use OpenEMM at all right now, what happened?

Well this time I clicked on the top of the screen, one of the only links I could click on "Administrator" which then took me to an error page. Now trying to log in again, and it worked. Something is weird....

Had this happen again just now. This time I clicked on "Administrator" on the top of the page and logged out. Then was able to log back in and everything worked fine, so I assume that's all that needs to happen. Maybe a change to the error message should be made? It's a simple solution that can be pretty frustrating at the time.

Now logging out and logging back in isn't working either. I get the same message, can't seem to get around it?

Looks like it cleared again. I can get in now. Seems odd. I clicked on "Administrator" and it game me an error message, then I went to the login page I had bookmarked. It had me login and it worked. Previously I was clicking on the "Logout" and it was not letting me get anywhere.

Hello,

I think we habe same problems. After a time of non use we have the error "You don't have the required permission". We logout and login again and this work.

But we have also problems with template, template in mailing don't appear on the first time we have to make some clic on certain menu and reclick on template appear.

How can we resolv this problem ?

Thanks

After a time of non use we have the error "You don't have the required permission". We logout and login again and this work.

The reason for that is the connection timeout of MySQL. You should increase the value of parameter wait_timeout in file my.cnf.

Got the message again this morning. After waiting a bit, it seemed to clear on its own.

Currently wait_timeout is set to the default 28800 which is 8 hours, how long should it wait?

Depends on how frequently your OpenEMM installation is used.

I log in almost daily, usually a few times a day.

8 hours is not sufficient for "almost daily".

16 hours? Sorry, I don't know how the code works so not sure

Parameter parameter wait_timeout in file my.cnf is a part of MySQL. Why don't you google its meaning?