OpenEMM Technical Support Forum

Posted: **Fri Jan 18, 2008 6:36 pm**

After getting 5.3.2 installed and working so I can send test mailing, neither the fullview nor archive is working. I followed the user manual for creating the actions and forms, at first I found that the ##AGNUID## string in the link was not being interpreted. I found this thread: http://www.openemm.org/forums/viewtopic ... ight=forms which describes the problem and tried substituting [agnUID] in the link. Now, the string is interpreted, but I am led to empty pages in both cases.

Here are the links as in the content:

Code: Select all

<a href="http://example.com:8080/form.do?agnCI=1&agnFN=fullview&agnUID=[agnUID]">

Code: Select all

<a href="http://example.com:8080/form.do?agnCI=1&agnFN=archive&agnUID=[agnUID]">

And here are the links as displayed in the received email:

Code: Select all

http://example.com:8080/r.html?uid=1.1.2.7.5kdkul0hd4%0AagnUID=1.1.2.0.jhkrcqrj7t

Code: Select all

http://example.com:8080/r.html?uid=1.1.2.8.vmqkhvdjt4%0AagnUID=1.1.2.0.jhkrcqrj7t

Any ideas? I am not sure how to continue debugging this. As I said, clicking on the links leads to a page, but it is completely empty.

Andrew
===============
Update:
I looked at the code in the content window and saw what might be some troublesome line-breaks; after correcting that and trying a new test send, I see that all links to forms are returning the error form, not a blank page. I tried creating another form based on the manual instructions, for displaying user data, and that one also returns an error "form not found".

The only errors I can find in any logs are in /var/log/jvm_console.log and /var/log/jvm_redirection.log and are repeated over and over...

$ cat var/log/jvm_redirection.log
shell-init: error retrieving current directory: getcwd: cannot access parent directories: No such file or directory
Error occurred during initialization of VM
java.lang.Error: Properties init: Could not determine current working directory.
at java.lang.System.initProperties(Native Method)
at java.lang.System.initializeSystemClass(System.java:1072)

$ cat var/log/jvm_console.log
shell-init: error retrieving current directory: getcwd: cannot access parent directories: No such file or directory
Error occurred during initialization of VM
java.lang.Error: Properties init: Could not determine current working directory.
at java.lang.System.initProperties(Native Method)
at java.lang.System.initializeSystemClass(System.java:1072)

$ /opt/openemm.org/software/java/bin/java -version
java version "1.6.0_05-ea"
Java(TM) SE Runtime Environment (build 1.6.0_05-ea-b04)
Java HotSpot(TM) Client VM (build 1.6.0_05-ea-b04, mixed mode, sharing)

Posted: **Mon Jan 21, 2008 1:32 pm**

I discovered a zombie java process... after a reboot, we now see the error form when clicking on archive or fullview link in mailing. There is no longer an error logged in jvm_redirection.log or jvm_console.log.

Any thoughts?

- Andrew

Posted: **Mon Jan 21, 2008 3:36 pm**

Here's pretty much everything I did...
1. checked for zombie processes, if found reboot

2. edit bin/mailer.sh to apply the fix for sendmail pid files: remove $BASE from the two lines referencing sendmail PID files (only if sendmail is complaining, which it was)

BEFORE:

Code: Select all

$sm -q1m -NNEVER -OQueueDirectory=$BASE/var/spool/ADMIN -OPidFile=$BASE/var/run/sendmail-openemm-admin.pid
mproceed "mail queue"
$sm -q1m -NNEVER -OQueueDirectory=$BASE/var/spool/QUEUE -OPidFile=$BASE/var/run/sendmail-openemm-queue.pid

AFTER:

Code: Select all

$sm -q1m -NNEVER -OQueueDirectory=$BASE/var/spool/ADMIN -OPidFile=/var/run/sendmail-openemm-admin.pid
mproceed "mail queue"
$sm -q1m -NNEVER -OQueueDirectory=$BASE/var/spool/QUEUE -OPidFile=/var/run/sendmail-openemm-queue.pid

3. Verify that mysqld is running without error (I had to restart it at one point, don't know why)

4. Check that all line-breaks are correct where I entered (copy/paste) text from the manual into form setup windows: for instance, when I pasted the code to create the archive form, a space was inserted where there should not be one.

Code: Select all

<dt><a href="/form.do?agnCI=1&agnFN=Fullview&agnUID= 
$archiveListUids.get($mailing)">$archiveListNames.get(
$mailing)</a>

You will note that the PDF manual (OpenEMM_UserManual_5.3.2.pdf) contains a space character at the end of the first line where there should be none...

5. Replace instances of "##AGNUID##" with "[agnUID]" in links to forms.

- Andrew

Posted: **Thu Feb 07, 2008 9:56 am**

Hi along,

The link you wrote:

http://example.com:8080/r.html?uid=1.1. ... jhkrcqrj7t

could not work. The agnUID is not included in the trackable link. The trackable link build by the OpenEMM is:

Code: Select all

http://example.com:8080/r.html?uid=1.1.2.7.5kdkul0hd4

and there are only the parameters "agnCI" and "agnFN" included. You will see the Error-Form.
The parameter "uid" in the link is not only "1.1.2.7.5kdkul0hd4" but also "1.1.2.7.5kdkul0hd4%0AagnUID=1.1.2.0.jhkrcqrj7t" and this string is not in the database. OpenEMM couldn't encrypt the link. An error occurred.

Until now I did not use the fullview in my newsletters. I read this problem and tested it. I use OpenEMM 5.3.2. I only tried the fullview and did the following steps:

1. Create a fullview-link in the Newsletter
in HTML:

Code: Select all

<a href="http://mydomain.com:8080/form.do?agnCI=1&agnFN=fullview&agnUID=##AGNUID##">see  fullview</a>

in textversion:

Code: Select all

see the mail in your browser:
http://mydomain.com:8080/form.do?agnCI=1&agnFN=fullview&agnUID=##AGNUID##

2. Create a aktion
I named the aktion "fullview" and i insert the step "Show archived Mailing" (only this simple step).

3. Create a form
I called the form "fullview".
Use the action "fullview".
Insert in the "Success-Form":

Code: Select all

$archiveHtml

Insert in the "Error-Form":

Code: Select all

ERROR

4. Testing
At first i tested the link in the fullview and then I did an adminmailing and tested again. In both versions it works successfully.

I hope this will help you.
I don't use the "[agnUID]"-Tag in the links, because it doesn't work in the trackable links and this is the default setting in the OpenEMM.

Greetings.

OpenEMM Technical Support Forum

fullview and archive not displaying

fullview and archive not displaying

Resolved: fullview and archives not displaying