OpenEMM Technical Support Forum

Posted: **Tue Sep 15, 2026 12:45 pm**

I have a testsystem A, that runs fine with a clean 25.11 installation.

I have a testsystem, B that installs fine with a clean 26.05 installation.
I can open the login page, change the emm--master password.
But after login to 26.05 i get this error message.

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HTTP Status 403 – Forbidden
Type Status Report

Message Access denied

Description The server understood the request but refuses to authorize it.

Apache Tomcat

Even after upgrading testsystem A from 25.11 to 26.05 i get this error message.
Any idea?

this is the release i use for testing.

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=========================================
= OpenEMM Support Tool (OST) v26.05.115 =
=========================================
Hostname: localhost.localdomain
Free diskspace: 93.9 % (of 69.94 GiB)
OpenEMM License: OpenEMM (ID: 0)
OpenEMM Runtime Version: 26.05.115
OpenEMM Version: 26.05.132
OpenEMM Manual Version: 26.07.001
System-Url: http://172.20.4.54

OpenEMM status:
Operating System (OS): Alma 9
Python version: 3.11.13
Node version: v22.23.2

Optional system package 'galera' for MariaDB clusters is not installed
DBCFG: local OK
Postfix Version: 3.5.25
Database client version: /usr/bin/mariadb  Ver 15.1 Distrib 10.11.7-MariaDB, for Linux (x86_64) using  EditLine wrapper
Database Connection: OK
System-Time: 2026-09-15 13:43:48
System-Time-DB: 2026-09-15 13:43:48
Database version: MariaDB 10.11.7-MariaDB
OpenEMM database structure exists (Version 26.07.133)
Database table emm_db_errorlog_tbl: OK
BirtURL configvalue: OK
Mailaddresses: ERROR (bounce, error, feature_support, frontend, replyto, report_archive, sender, support, upload.database, upload.support, info.cleaner not set)
Jobqueue status: OK
DKIM keys available for domains: None
Java version: 21.0.12.8 (Oracle)
Tomcat version: 11.0.21.0
OpenEMM Application is running (Tomcat ProcessID: 20884, started at: 13:39 1:50)
OpenEMM Backend ok: once
OpenEMM Backend running: mailout, update, trigger, generate, pickdist, slrtscn, direct-path, bav-update, bavd, bav
File integrity check confirms content of Frontend application files
File integrity check confirms content of Statistics application files
File integrity check confirms content of Webservices application files

Posted: **Wed Sep 16, 2026 3:02 pm**

Root cause found.

The issue was caused by accessing OpenEMM via HTTP instead of HTTPS.

When the dashboard was loaded using:

http://mailing.domain.com/

the browser did not send the session-related cookies (JSESSIONID and XSRF-TOKEN).
Modern browsers intentionally restrict transmission of security-relevant cookies over unencrypted connections.

Since no JSESSIONID cookie was available, Tomcat automatically fell back to URL-based session tracking and appended:

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;jsessionid=<session-id>

to the request URL.

Tomcat could still associate the request with a server-side session, but OpenEMM's security layer requires the session and CSRF information to be present in the HTTP headers/cookies.

A URL-rewritten session ID alone is not sufficient for protected operations such as loading the dashboard.

As a result, OpenEMM treated the request as unauthenticated/invalid and returned:

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HTTP 403 – Forbidden
"The server understood the request but refuses to authorize it."

In browser developer tools the failing requests showed:

- No JSESSIONID cookie
- No XSRF-TOKEN cookie
- URL rewritten with ;jsessionid=...

Switching to HTTPS immediately resolved the issue because the browser transmitted the required cookies and OpenEMM accepted the session.

Conclusion:
This was not a Tomcat session problem but a cookie/CSRF protection issue caused by accessing the application over HTTP.

OpenEMM Technical Support Forum

Upgrade to 26.05 & Clean Install shows - HTTP Status 403 – Forbidden (solved)

Upgrade to 26.05 & Clean Install shows - HTTP Status 403 – Forbidden (solved)

Re: Upgrade to 26.05 & Clean Install shows - HTTP Status 403 – Forbidden