Problem with Action Based Mail

[manuelsettimo]

Hello Guys, I have a problem with openemm.
Why Action Based Mail is also sent when a user unsubscribes?

[maschoff]

Do you mean a action based mail is sent during the unsubscribe process or do you mean that action based mails are sent even after the recipient has unsubscribed?

[manuelsettimo]

Users ricveveno the mail even after you cancel your subscription.
I do not understand why it happens.

Thanks for help

[maschoff]

Sorry, I do not understand "ricveveno".

[manuelsettimo]

Hello I'm sorry, I was wrong to write.

Users have received the mail even after you cancel your subscription.
I do not understand why it happens.

Thanks for the help