Last Mile Question

[WhitakerBrothers]

Hi there,

I'm almost all the way through the OPENEMM installation process, but I'm hitting a real snag. Tomcat's up, Java's good, but trying to start OPENEMM with either postfix or sendmail fails.

Here's what happened:

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root@ubuntu-whitaker-EMM:/var/www/html# sudo su - openemm 
$ openemm.sh start
Start /home/openemm/bin/scripts/bav-update.py .. done.
Start /home/openemm/bin/scripts/bav-trigger.py .. done.
Start /home/openemm/bin/scripts/bavd.py .. done.
Start /home/openemm/bin/bav -L INFO .. done.
Start python /home/openemm/bin/scripts/recovery.py .. done.
Start /home/openemm/bin/scripts/update.py account bounce .. done.
Start /home/openemm/bin/scripts/pickdist.py .. done.
Restart postfix:  [....] Restarting postfix (via systemctl): postfix.serviceFailed to restart postfix.service: Connection timed out
See system logs and 'systemctl status postfix.service' for details.
polkit-agent-helper-1: pam_authenticate failed: Authentication failure
 failed!
 done.
Start /home/openemm/bin/scripts/slrtscn.py .. done.
Starting up Tomcat ......
Check Java installation          :OK
Check Tomcat installation        :OK
Using CATALINA_BASE:   /home/openemm
Using CATALINA_HOME:   /opt/openemm/tomcat
Using CATALINA_TMPDIR: /home/openemm/temp
Using JRE_HOME:        /opt/openemm/java
Using CLASSPATH:       /opt/openemm/tomcat/bin/bootstrap.jar:/opt/openemm/tomcat/bin/tomcat-juli.jar
Tomcat started.
$ 

I tried granting sudo/root priviliges to the openemm user, that didn't work. Not sure what to do here.

Dave

[maschoff]

What is the status of your Postfix installation:

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systemctl status postfix

Can you start and stop Postfix manually on your server with

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systemctl start postfix

and

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systemctl stop postifx

[WhitakerBrothers]

Ok, looks like the system needed a restart, so I did that. Then tomcat started showing up on :8080 here: http://www.whitakermail.com:8080

But not openemm.

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root@ubuntu-whitaker-EMM:~# systemctl status postfix
● postfix.service - LSB: Postfix Mail Transport Agent
   Loaded: loaded (/etc/init.d/postfix; bad; vendor preset: enabled)
  Drop-In: /run/systemd/generator/postfix.service.d
           └─50-postfix-$mail-transport-agent.conf
   Active: active (running) since Mon 2018-03-19 12:12:28 UTC; 7min ago
     Docs: man:systemd-sysv-generator(8)
  Process: 1738 ExecStart=/etc/init.d/postfix start (code=exited, status=0/SUCCESS)
    Tasks: 3
   Memory: 3.0M
      CPU: 462ms
   CGroup: /system.slice/postfix.service
           ├─1863 /usr/lib/postfix/sbin/master
           ├─1864 pickup -l -t unix -u -c
           └─1865 qmgr -l -t unix -u

Mar 19 12:12:27 ubuntu-whitaker-EMM systemd[1]: Starting LSB: Postfix Mail Transport Agent...
Mar 19 12:12:27 ubuntu-whitaker-EMM postfix[1738]:  * Starting Postfix Mail Transport Agent postfix
Mar 19 12:12:28 ubuntu-whitaker-EMM postfix[1823]: Postfix is running with backwards-compatible default settings
Mar 19 12:12:28 ubuntu-whitaker-EMM postfix[1823]: See http://www.postfix.org/COMPATIBILITY_README.html for details
Mar 19 12:12:28 ubuntu-whitaker-EMM postfix[1823]: To disable backwards compatibility use "postconf compatibility_level=2" and "postfix reload"
Mar 19 12:12:28 ubuntu-whitaker-EMM postfix[1738]:    ...done.
Mar 19 12:12:28 ubuntu-whitaker-EMM systemd[1]: Started LSB: Postfix Mail Transport Agent.
Mar 19 12:12:28 ubuntu-whitaker-EMM postfix/master[1863]: daemon started -- version 3.1.0, configuration /etc/postfix

for the second two things, I got this:

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root@ubuntu-whitaker-EMM:~# systemctl start postfix
root@ubuntu-whitaker-EMM:~# systemctl stop postifx
Failed to stop postifx.service: Unit postifx.service not loaded.
root@ubuntu-whitaker-EMM:~# systemctl start postfix
root@ubuntu-whitaker-EMM:~# systemctl stop postifx
Failed to stop postifx.service: Unit postifx.service not loaded.
root@ubuntu-whitaker-EMM:~# 

So the system is telling me postfix is running, but it's also telling me it's not running?

[WhitakerBrothers]

And then I tried to run openemm to no avail:

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root@ubuntu-whitaker-EMM:~# su - openemm
$ openemm.sh start
Start /home/openemm/bin/scripts/bav-update.py .. done.
Start /home/openemm/bin/scripts/bav-trigger.py .. done.
Start /home/openemm/bin/scripts/bavd.py .. done.
Start /home/openemm/bin/bav -L INFO .. done.
Start python /home/openemm/bin/scripts/recovery.py .. done.
Start /home/openemm/bin/scripts/update.py account bounce .. done.
Start /home/openemm/bin/scripts/pickdist.py .. done.
Restart postfix:  [....] Restarting postfix (via systemctl): postfix.serviceFailed to restart postfix.service: Method call timed out
See system logs and 'systemctl status postfix.service' for details.
polkit-agent-helper-1: pam_authenticate failed: Authentication failure
 failed!
 done.
Start /home/openemm/bin/scripts/slrtscn.py .. done.
Starting up Tomcat ......
Check Java installation          :OK
Check Tomcat installation        :OK
Using CATALINA_BASE:   /home/openemm
Using CATALINA_HOME:   /opt/openemm/tomcat
Using CATALINA_TMPDIR: /home/openemm/temp
Using JRE_HOME:        /opt/openemm/java
Using CLASSPATH:       /opt/openemm/tomcat/bin/bootstrap.jar:/opt/openemm/tomcat/bin/tomcat-juli.jar
Tomcat started.
$ 

[maschoff]

Honestly, we never used Postfix on Ubuntu. Maybe someone else can jump and help you or you could post your problem on a board that has more readers using Ubuntu and Postfix.

[WhitakerBrothers]

Would it be smarter to disable postfix and just use sendmail, then?

[maschoff]

If you search this forum you will find other Ubuntu users and noone reported a Sendmail problem. So, it could help.

[WhitakerBrothers]

After review, it looks like it might have been smarter to do this in Red Hat.

[maschoff]

CentOS or other RedHat clones would be fine as well. Most developers of OpenEMM use CentOS.

[WhitakerBrothers]

Thanks for the advice. Does it matter which version of CentOS?

[maschoff]

Better CentOS 7 than CentOS 6, because EOL of 7 is later.

[WhitakerBrothers]

Excellent, understood.

DW

[WhitakerBrothers]

That worked. We did a complete re-build/re-install on a CentOS instance, and with a little cajoling it's actually up. Nice.

OpenEMM should just remove that Ubuntu part of the documentation so nobody had to go down that path to FAIL other than us.